AT&T on Tuesday mentioned the telecommunications firm and different wi-fi carriers are working to repair a difficulty stopping prospects from finishing calls positioned to non-AT&T prospects throughout the U.S.

“There’s a nationwide subject that affects the power of consumers to finish calls between carriers. The carriers are working as rapidly as doable to diagnose and resolve the difficulty,” the provider said in a submit on X.

Calls between AT&T prospects weren’t impacted, the telecom mentioned.

The web site Downdetector confirmed a surge in buyer reviews of bother utilizing AT&T’s service starting about 1 p.m. Japanese Time, with the numbers rising throughout the next few hours. The location confirmed Chicago, Dallas, Indianapolis, New York Metropolis, Philadelphia and Pittsburgh as among the many cities most impacted. 

Downdetector additionally confirmed a spike of outage reviews by Verizon prospects. Though the wi-fi provider mentioned its community was “working usually,” the corporate additionally famous in an announcement that some prospects, “primarily within the Northeast and Midwest, are experiencing points when calling or texting with prospects served by one other provider. We’re persevering with to observe the state of affairs.”

AT&T’s buyer assist service was deluged with complaints. Some AT&T customers, together with Virginia’s Hanover County and Georgia’s Camden County, additionally posted alerts on social media stating that the AT&T outage was affecting emergency calls to 911. 

“Nationwide 911 providers are working usually presently and our prospects usually are not affected. We’re working to right a wi-fi impression notification that was despatched in error to 911 name facilities,” a spokesperson for AT&T mentioned.

The outages come after tens of millions of present and former AT&T prospects realized final month that hackers seemingly stole their private info and have been sharing it on the “darkish net”. The large knowledge breach was the newest after one other leak impacting 9 million customers early final 12 months.